Refund policy

At Maison Renée Paris, we are committed to ensuring your complete satisfaction. If you are not entirely pleased with your purchase, please review our return and refund policy for a smooth and hassle-free experience.

Return Period
You have 14 days from the date you receive your order to return your items. Beyond this period, we are unfortunately unable to offer a refund.

Condition of Returned Items
To be eligible for a return, items must be unused, with original tags attached, and in their original packaging. Once received, your return will be inspected to ensure it meets our return requirements.

Return Process
To initiate a return or exchange, please contact our customer service team using the contact form or by emailing: contact@maison-renee.com

A team member will guide you through the next steps and provide you with the return form link to complete.

Return Shipping Costs
Return shipping costs are the responsibility of the customer. This policy allows us to maintain competitive pricing while upholding the quality and service you expect from us.

Refunds & Exchanges
Once your return is received and inspected, we will notify you of its approval or rejection.
If approved, your refund will be issued to your original method of payment within approximately one week.

If you prefer an exchange, please specify this when submitting your return request. We will send the replacement item as soon as possible, subject to availability.

Sale Items
Sale items follow the same return policy as regular-priced products. You may return them for a refund or exchange within 14 days of delivery.

At Maison Renée Paris, we uphold the highest standards of quality and service. Your trust and satisfaction are at the core of everything we do.

For any questions or concerns regarding your return, our customer service team is available at: contact@maison-renee.com